F.A.Q

The delivery fee is the cost incurred by NowPoppy and its logistics partners for delivering your order to the selected address. The delivery fee amount can vary based on factors such as your geographic location, the delivery method chosen, the shipment method, and the size or category of the product ordered. You can review the delivery fee before placing your order on the product page and during the checkout process.

Yes, you will be charged a 7.50% VAT on the products purchased.

In case your delivery arrives damaged, reach out to our customer service team through Live Chat with details about the damage. Our customer service representatives will assist you in resolving the issue and, if eligible, arrange for a refund. Remember to promptly inspect your delivery upon arrival and report any damages.

To contact NowPoppy regarding a problem with your delivery, you have the following options:

• • Live Chat support on the website.
• • Calling the phone support line at +0123 456 789 (available Monday to Sunday, 8am to 8pm)

To check the delivery status of your order, you can follow these steps:

• Step 1: Log in to your account.
• Step 2: Click on the "My Account" button and select "ORDERS" from the dropdown menu.
• Step 3: Locate the order for which you want to check the delivery status and click on the "See Details" button.
• Step 4: On the order details page, you will be able to see the delivery status under the "Order Information" section. The delivery status will indicate if the order has been shipped, is in transit, or has been delivered.
• Step 5: If the delivery status is "Shipped," you can click on the "Track Package" button to view the delivery tracking information.
• Step 6: If you have any concerns about the delivery status, you can contact NowPoppy's customer service team by "Live Chat".

Note: When you place an order, you are provided with a delivery timeline. On the day of delivery, the delivery agent will also call you.

If your delivery has not arrived within the estimated time frame, you can follow these steps:

• • Check the order information page in your NowPoppy account for any updates on the delivery status.
• • Monitor communication sent through push notifications, emails, and the APP INBOX for any updates on the delivery status of your order.
• • Contact the delivery agent by using the contact information provided in the email sent to you when your package is “out for delivery”.
• • If you are unable to reach the delivery agent, or if the delivery status has not been updated, you can reach out to NowPoppy's customer service team for assistance via our live chat.

Note: We will work with you to ensure that your delivery arrives as soon as possible, so it is important to reach out to us if you have any concerns or questions regarding the delivery of your order.

You can initiate a return request by using the Live Chat to reach out to a customer support agent with the order information. We will review your information and proceed witht the return.

We accept a variety of payment methods including:

• • Account Balance allows for payment from your balance that was deposited earlier with a credit/debit card, bank transfer, or a refund.
• • Debit Card(Paystack) accepts payment through Mastercard, Visa cards, and bank transfers.

You can check the status of your payment by following these steps:

• Step 1: Go to the "Orders" section in your account dashboard.
• Step 2: Find the order in question and check its status. If the payment has been processed successfully, the order status should be showing "Processing" from "Pending."

You will also receive a confirmation email from NowPoppy after a successful payment. If you do not receive a confirmation email, or if you have any concerns about your payment, you can contact NowPoppy customer service via our livechat.

Most payments on NowPoppy are processed immediately when completed. However, specific processing times may vary depending on the payment method.

To ensure that your payment is processed quickly, we recommend that you double-check all the information before completing the checkout. If you are experiencing an issue with your payment, please contact NowPoppy's customer service team for assistance.

If the order hasn't been shipped yet, you can cancel your order and get a refund.